FAQ'S

To purchase a product you must ensure that you have added the required quantity to your basket. You can then choose to collect the item locally or have it delivered.

Orders on the website over £30 are eligible for free 2nd Class Shipping. Anything below this and you will be charged for Shipping. 

You also have the option to upgrade your shipping to 2nd Class Signed For or 1st Class for a fee.

If you have forgotten your password please follow this link to reset it. 

 

I process all our payments via Stripe which accepts Visa, Mastercard and American Express. Stripe securely handles all of your data so to ensure that it is encrypted and remains safe.

I do! For every £1 you spend you will earn 1 point, as an added bonus you will also earn 100 points just for signing up! 

You can redeem these points against your purchase to get money off. 100 points is worth £1 off your order

Unfortunately I don’t have a shop but we do run a pop up shop every Wednesday from 6pm to 8pm at the Bath Pokemon League at 37 Frome Road, Odd Down, Bath, BA2 2QF.

At this moment in time we are not buying cards but I am always happy to chat to you about your cards and help give advice.

Booster boxes and sealed product cannot be guaranteed to be in ‘Mint’ condition as these are classed as packaging from the distributors and arrive damaged with us sometimes. If the contents inside are damaged then they would be acceptable for a return.

Orders containing Pre-Order items will not be shipped until all products are available.

Therefore should you wish to receive your items sooner please ensure that you order pre-order items seperately.

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